Refund policy

Whimsical Wants Return & Refund Policy

Thank you for shopping with Whimsical Wants! We take pride in creating thoughtful, made-to-order gifts and want you to be happy with your purchase.

Made-to-Order Products

Because our products are made specifically when an order is placed, we do not accept returns, exchanges, or refunds for changes of mind, incorrect size or design selections, or orders placed by mistake, except where required by law.

Personalized Products

All personalized and custom-made products are final sale. We do not accept returns or offer refunds on personalized items unless they arrive damaged, defective, or different from what was ordered, or where otherwise required by law.

Damaged, Defective, or Incorrect Items

If your order arrives damaged, defective, or incorrect, please contact us at hello@whimsicalwants.com within 30 days of receiving your order.

Please include your order number, a description of the issue, and clear photos of the product and packaging, if available.

We will review the issue and arrange an appropriate replacement or refund. You will not be charged for correcting an error on our part.

Order Cancellations

Because production may begin shortly after an order is placed, cancellations cannot be guaranteed. Please contact us as soon as possible if you need to request a cancellation.

Contact Us

If you have any questions about your order, please email hello@whimsicalwants.com.

We appreciate your understanding and thank you for supporting Whimsical Wants! 💕